Register Cohort – cfac.center

WINNING CUSTOMER LOYALTY WORKSHOP 2025

Turning Customers into Raving Fans – The Ultimate Loyalty Advantage!

Join us for a transformational two-day training program designed to equip business professionals with powerful strategies to build lasting customer relationships, drive brand loyalty, and create unforgettable customer experiences.
Ideal for: Business owners, CEOs, entrepreneurs, customer service representatives, sales & marketing teams, and anyone seeking to boost customer engagement and retention.

Reserve Your Spot Today!

Workshop Objectives:

Understand the core principles of customer loyalty and how they impact business growth.
Learn to build customer-centric culture within organizations.
Learn practical approaches for handling difficult and irrational customers.
Gain insights into customer psychology and behaviour to improve engagement.
Learn customer retention techniques that turn clients into enthusiastic brand advocates.

Day 1 Modules

Exceptional Customer Service – Exceeding expectations with every interaction.
Emotional Intelligence in Customer Service – Managing emotions for positive relationships.
Mastering Communication Skills – The power of active listening and clarity.

Day 2 Modules

The Three Core Loyalty Principles – Empathy, Responsibility, and Generosity.
Psychology of Customer Behaviour – Understanding why customers stay loyal.
Effective Negotiation Skills – gain knowledge and skills needed to negotiate with a customer.